RETURN & EXCHANGE
We do our best to make you happy! If something is not right with your order, please contact us for order assistance. Please review our Returns & Exchanges Policy and instructions below. Items that are returned that meet the criteria will be issued a store credit towards the purchase of your next item or an exchange. All policies described below apply only to online purchases made through our website.
Please note that colors can vary. Do not make your purchase decision based on the colors you see on screen. We cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. We absolutely recommend you only purchase colors you are familiar with or have thoroughly researched.
NOTES FOR DIY
Some products are PROFESSIONAL USE ONLY. Professional grade products require certain training, knowledge and skill to be used properly. We cannot be held liable for improper use or bodily reactions. We do not manufacture the products sold. We recommend taking these products to your favorite salon to have them professional applied. This is a great option to ensure you have a sanitary and a cost saving visit.
I've entered the wrong shipping address; can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
- Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Premier Nail Supply. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Can I return the order if the color not match?
Do not make your purchase decision based on the colors you see on screen. We cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. You will be assessed a 15% RETURN FEE to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
HOW TO MAKE A RETURN
- Make sure your item fits our return criteria below.
- Email us at firstname.lastname@example.org with:
- Order #
- Reason for your return.
- Please specify if your item was a gift.
- We will email back and provide further instructions. Returns will Not be accepted without prior authorization.
- Items that are returned will be issued a store credit in the form of a gift card towards a purchase of your next item.
- Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. Customers are responsible for any associated shipping charges.
HOW TO MAKE AN EXCHANGE
Exchanges will be treated the same as a return and will follow the same guidelines. Upon receiving your return items, we will issue you store credit in the form of a gift card for you to place an order on the item you wish to exchange for. Please note you are responsible for all additional shipping charges.
RETURNS & EXCHANGES CRITERIA
- Items must be returned within 10 days of receiving it.
- All items must be unused.
- All items must be in the original packaging and in good condition.
- All red-line Sale items are FINAL SALE and cannot be redeemed for store credit, refund, or exchange.
- All shipping costs are the responsibility of the customer and is non-refundable.
- Upon inspection, the item must be in resalable condition.
Items with any of the following conditions cannot returned:
- All red-line sale items.
- Items with broken product seals.
- Items that have been damaged through customer use or abused.
- Items not purchased through Premiernailsupply.com
*Note: Returned products will be inspected and if items are determined to be used, damaged or tampered with, will be non-refundable. Refunds will be issued as store credit in the form of a gift card.
TERMS & CONDITIONS
- Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
- We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
- Returns & Exchanges that do not meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, restocking fees, or denial.
- You will receive an email confirmation once your Return or Exchange has been processed.
- By Purchasing from Premiernailsupply.com, you accept these terms and conditions.